Add Support Ticket

step 1. Access The Member Section Within The "All Member" Category Of Your GymSmart Interface.

step 2. Click on the member for whom you want to edit or update their information.

Step 3. Click On The Icon Located In The Bottom Right Corner.

step 4. Enter The Member's Name, Select Their Gender, Date Of Birth, Group, Mobile Number, Address, Email, Occupation, And Select A Member Photo. After Filling In All The Details, Click On The "Update" Button To Save The Updates.

Step 1. Access The Member Section Within The All Member Category Of Your GymSmart Interface.

Step 2.Click on the user you want Upgrade Membership.

Step 3. Click On The User You Want to Upgrade Membership.

Step 4: Click On The Upgrade And Fill In All Details. Select Membership, Choose The Start Date And End Date Of The Membership, Select Trainer, Enter The Amount. If A Discount Applies So Add The Discount.Choose The Payment Method And Enter Any Remarks. If The Member Has A Remaining Balance, Enter The Remaining Pay Amount Date.

Step 5. Click On The "Submit" Button To Save The Upgrade Membership.

Step 1. Access The Member Section Within The All Member Category Of Your GymSmart Interface.

Step 2: Click on the member you want to renew the membership for.

Step 3: Click on the "Renew" button to renew the membership (If the membership is inactive, a "Renew" button will be displayed otherwise Not show).

Step 4: Fill in all the necessary details. Select the membership, choose the start date and end date of the membership, select a trainer, enter the amount. If a discount applies, add the discount.Choose the payment method and enter any remarks. If the member has a remaining balance, enter the Remaining Pay Amount Date.

Step 5: Click on the "Submit" button to save the renewed membership.

Step 1. Access The Member Section Within The All Member Category Of Your GymSmart Interface.

Step 2. Click On The User You Want to Freeze Membership.

Step 3: Click On The "Frozen" Button To Freeze The Membership.

Step 4: If You Want To Activate The Frozen Membership, Click On The "Active" Button.

Step 1. Access The Member Section Within The All Member Category Of Your GymSmart Interface.

Step 2. Click on the user you want Refund Membership Amount.

Step 3: Click on "Raise Refund" to initiate a refund of the membership amount.

Step 4: A refund amount has already been deducted day by day from the membership amount. Additionally,enter the specific refund amount you wish to give to the member and enter any remarks.

Step 5: Click On The "Refund" Button To Refund Membership Amount.

Step 1.

Step 1. Access The Member Section Within The All Member Category Of Your GymSmart Interface.

Step 2. Click on the user you want Suspended Membership.

Step 3. Click on the "Suspend" button to Suspended the membership.

Step 1. Access The Member Section Within The All Member Category Of Your GymSmart Interface.

Step 2. Click on the user you want To view a member payment history.

Step 3: Click on the "Payment History" button to view a member payment history.

Step 1. Access The Member Section Within The All Member Category Of Your GymSmart Interface.

Step 2. Click On The User You Want To View A Member Attendance .

Step 3: Click on the "Attendance" button to view a member Attendance.

Step 1. Click on the user you want To Add BMI Measurement .

Step 2: Click on the "BMI Measurement" button to Add a BMI Measurement.

Step 3: Click on the (+) icon to add member measurements.

Step 1. Click on the user you want To Add Body Measurement .

Step 2: Click on the "Body Measurement" button to Add a Body Measurement.

Step 3: Click on the (+) icon to add member measurements.

Step 1. Click on the user you want To Add Follow Up.

Step 2. Write Follwup and select date.

Step 3. click On Add button To Add Follow up.

Step 1: Access the Memberships Section within the All Memberships category of your GymSmart Interface.

Step 2: Click On The Member For Whose Memberships You Want To View.

Step 3: Click on the "View All" button to see all the memberships associated with the selected member.

Step 4: To Edit A Membership, Click On The Icon And Make The Changes You Want.

Step 5: Click On The "Update" Button To Save The Edited Membership Information.

Step 1: Access the Memberships Section within the Pending Balance category of your GymSmart Interface.

Step 2: Click on the member for whose Pending Balance you want to view.

Step 3. To Pay A Pending Balance ,Click On The Pay Button And Fill All Detail

Step 4. Click On The "Pay" Button To Pay Member Pending Balance.

Step 1: Access The Memberships Section Within The Sales Report Category Of Your GymSmart Interface.

1.The use of a Sales Report in a membership-related context is to display key financial data, including the number of memberships sold, total sales, total collections, and refunded amounts.

step 1. Attendance :

• 1 . This attendance section is intended for gym staff.
• 2 . It displays records for days when staff members are present, on leave, or absent.

step 2. Leave :

• 1. Fill out the Leave Request Form with the required information:
  • 1 .Name: Enter your full name.
  • 2 . Team Name: Select the team you belong to.
  • 3 . Date: Current date of form submission.
  • 4 . Reporting To: Choose your immediate supervisor or manager.
  • 5 . I Wish to Apply for (Days): Specify the number of days you intend to be on leave.
  • 6 . Leave From (Date): Enter the starting date of your leave.
  • 7 . Leave To (Date): Enter the ending date of your leave.
  • 8 . Reasons for Leave: Provide a detailed explanation for your leave request.
  • 9 . Type of Leave Requested: Select the type of leave from options like medical, compassionate, unpaid, or other.
  • 10 . Select Person to Assume Responsibilities: Choose a colleague who will take over your daily responsibilities during your absence.
  • 11 . . Once all details are completed, click the "Submit" button to send your leave request.

Step 1: Access the HR Section within the All Staffcategory of your GymSmart Interface.

Step 2. Click + Located Below Your Profile Picture.

Step 3. Provide The Staff Details:

• 1 .Enter your user name, mobile no, full name, e-mail address, select user type, select head, department alt mobile number, select Date of birth, And address.
• 2 .You can click the button that will allow them to mark their attendance.
• 3 .You can select the user's starting and ending time.
• 4 .you can choose active and inactive status.

Step 4. Enter Office-Related Information:

• 1 .Enter Your sim allocation, select joining date, job location And week of day.

Step 5. Provide Emergency Contact Information:

• 1 .Enter Your sim allocation, select joining date, job location And week of day.

Step 6. Enter Finacial Detail:

• 1 .enter your pan number, bank number, account number, IFSC code, branch name, salary,allowance, And total pay.

1.Access the Store Section within the Product Typecategory of your GymSmart Interface..

2. Click + Located Below Your Profile Picture.

3.Enter Your Sell Product Name.

4.Click on the "Add" button.

1.Access the Store Section within the Product Purchase category of your GymSmart Interface.

2.Click the "+" icon located below your profile picture.

3.Fill in all the necessary details, including Product, date, Quantity, Purchase Amount, GST Amount, Selling Amount, and select "Added by".

4.Click the "Add" button to save the information.

1. After entering the details of your sold products, they will be displayed in the All Stock section.

2.You can select a product and add the quantity to your cart.

3.Click on the "Buy" button and complete all the necessary details.

4.After filling in the details, proceed to make the payment for the product amount.

5.Additionally, you have the option to return stock.

6.Click on the()icon and enter the quantity you wish to return.

1. In this Both section, you can view a comprehensive summary of both product sales and returned stock,providing details on the quantity sold and returned for better tracking and management.

2. Additionally, you have the option to download the report of both product sales and returned stock in Excel sheet format.

1.The Payment section displays all payment-related data, including the member's name, contact information, selected items with quantities, transaction date, and the payment method used (e.g., card or UPI).

2.You can also use filters to search for specific payment data.

3.Additionally, you have the option to download the Payment report in Excel sheet format

step 1. Click the located below your Profile Picture in GymSmart.

step 2. Fill in all the necessary details based on your filtering criteria:

• 1. Input Find Member id.
• 2. Input Member full name.
• 3. Provide Member mobile number.
• 4. You Can select Date.
• 5. Input Product Amount.
• 6. Select the Staff relevant to your search.

Step 1: Access the Reminders Section of your GymSmart Interface.

Step 2: Click the "+" icon located below your profile picture.

Step 3: Select the type of message you wish to send to the member.

Step 4: Fill in all the necessary details. Include the member's email address to send an email and their WhatsApp number to send a message via WhatsApp.

Step 5: Click the "Add" button to save the information.

Step 1: Access the Reminders Section of your GymSmart Interface.

step 2. Click On The User You Want To Edit Reminder Information.

step 3. Change what you want to change Information.

step 4. Click on Update.

1. Access the Finance section.

2.In a membership-related context, an invoice is used to present essential financial data, which includes the number of memberships sold, total sales, total collections, and refunded amounts.

3.Additionally, you have the option to download the invoice in PDF format.

4.Using Filter Fill in all the necessary details based on your filtering criteria

1. Access the Finance section.

2.In Day Wise Collection, You Can Select A "From" Date And A "To" Date To View The Collection Made Between Those Dates.

3.Additionally, You Have The Option To Download The Collection Report In Excel Sheet Format.

step 1. Access the Finance section.

step 2. Expenses display all types of expenditures in the Gym.

step 3. Click the "+" icon located below your profile picture.

step 4. Enter a description of the expense, select the date, choose the staff member incurring the expense, and input the expense amount.

step 5. Click "Add" to save the information.

1. Access the Finance section.

2.The summary displays all types of expenses, payments, profit, and loss in the Gym.

3.You can use filters to view summary data on a day-wise or month-wise basis.

4.Additionally, you have the option to download the summary report in Excel sheet format.

1.User Role :

1 .Access the Setting Section within the "General Setting" category of your GymSmart Interface and select a user role category.

2 .User roles are assigned by the admin to gym staff members. The admin can also choose which sections are visible when a user with a specific role logs in.

3 .3. Admin can Also add a new assigned user role.

4 .Click "save Menu" to save the information.

2.Profile-Settings :

1 .Access the Setting Section within the "General Setting" category of your GymSmart Interface and select a Profile-Settings category.

2 .Please enter the Gym name you want to display at the center of the software. Provide your gym's address, contact number, and, if applicable, enable the GST toggle to input your GST number. You can also upload a gym photo to be displayed in the software interface.

3 .Click "Add" to save the information.

step 1. Click below of your Profile Picture

step 2.Enter your occupation and select the appropriate category.

step 3.Click "Add" to save the information

step 4.If you wish to edit your occupation, click on the "Occupation" field, make the necessary changes, and then click the "Update" button to save the information.

1.Food Type :

1. Access the "Food Type" category in the Setting Section of your GymSmart Interface.

2. Click the (+) icon located below your profile picture.

3 .Enter a type of food.

4 .Click "Add" to save the information

5 .If you wish to edit your Food Type, click on the "food type" field, make the necessary changes, and then click the "Update" button to save the information.

2.Food Master :

1 .Access the Setting Section within the "Food Master" category of your GymSmart Interface and select a Food master category.

2 .Click (+) below of your Profile Picture .

3 .Please provide all the necessary details, including the food name, unit, quantity, type, food type, and so on.

4 .Click "Add" to save the information

1.Exercise Type :

1. Access the "Exercise Master" category in the Setting Section of your GymSmart Interface.

2. Click the (+) icon located below your profile picture.

3 .Enter a type of Exercise.

4 .Click "Add" to save the information

5 .If you wish to edit your Exercise Type, click on the "Exercise type" field, make the necessary changes, and then click the "Update" button to save the information.

2.Exercises Sub Type :

1. Access the "Exercise Mater" category in the Setting Section of your GymSmart Interface.

2. Click the (+) icon located below your profile picture.

3 .Select a type of Exercise and enter a sub type of Exercise.

4 .Click "Add" to save the information

5 .If you wish to edit your Exercise Subtype, click on the "Exercise Subtype" field, make the necessary changes, and then click the "Update" button to save the information.

3.Food Master :

1 .Access the "Exercise Mater" category in the Setting Section of your GymSmart Interface.

2 .Click (+) below of your Profile Picture

3 .Please provide all the necessary details, including the name, sub type, reps, Calories, and so on.

4 .Click "Add" to save the information

step 1. Access the "Alert settings" section within the "setting" category of your GymSmart interface.

step 2. Within this section, select the specific notifications you wish to send.

step 3. Choose the platforms (such as email, SMS, or app) to which you want to send these notifications. You have select to choose the notifications you want to send and which platform to send them to.

step 1. Access the "Template" section within the "setting" category of your GymSmart interface.

step 2. Click below of your Profile Picture

step 3. If needed, attach files and specify the file type.

step 4.Click the "Submit" button to save the new template.

step 1. Access the "Master Groups" section within the "setting" category of your GymSmart interface.

step 2. Click below of your Profile Picture

step 3.Enter Group Name.

step 4.Click the "Add" button to save the new Group.

step 1. Access the "Master Membership" section within the "setting" category of your GymSmart interface.

step 2. Click below of your Profile Picture

step 3.Please enter a membership name, the cost of the membership, and the duration of the membership in months.

step 4.Click the "Add" button to save the new Group.

step 5.If you need to make any changes, click on the membership name, edit your desired modifications, and then click on the "Update" button to save the changes.

Note: The added membership name will be displayed when you assign or add a membership to a member.

step 1. Access the Payment Method section within the "setting" category of your GymSmart interface.

step 2. Click below of your Profile Picture

step 3.Please enter the payment method you prefer.

step 4.Click the "Add" button to save the new Group.

step 5.If you need to make any changes, click on the Payment name, edit your desired modifications, and then click on the "Update" button to save the changes.

Note: The added Payment Method will be displayed when you assign or add a membership to a member, and it will also be available for all payment-related options in the Software.

1.Inquiery Type :

1. Access the "Inquiery Setting" category in the Setting Section And Select Inquiry Type of your GymSmart Interface.

2. Click the (+) icon located below your profile picture.

3 .Enter a type of Inquiery.

4 .Click "Add" to save the information

5 .If you wish to edit your Type, click on the "type" field, make the necessary changes, and then click the "Update" button to save the information.

2.Inquiery Status :

1.Access the "Inquiery Setting" category in the Setting Section And Select Inquiery status of your GymSmart Interface.

2. Click the (+) icon located below your profile picture.

3 .Enter a status of Inquiery.

4 .Click "Add" to save the information

5 .If you wish to edit your status, click on the "status" field, make the necessary changes, and then click the "Update" button to save the information.

3.Inquiery Source :

1 .Access the "Inquiry Setting" category in the Setting Section And Select Inquiry Source of your GymSmart Interface.

2 .Click (+) below of your Profile Picture

3 .Please provide all the necessary details, including Source Type, Source, Description.

4 .Click "Add" to save the information

4.Inquiery Source Type:

1 .Access the "Inquiry Setting" category in the Setting Section And Select Inquiry Source Type of your GymSmart Interface.

2 .Click (+) below of your Profile Picture

3 .Enter Inquiery Source type.

4 .Click "Add" to save the information

5.Close Reason:

1 .Access the "Inquiry Setting" category in the Setting Section And Select Close Reason of your GymSmart Interface.

2 .Click (+) below of your Profile Picture

3 . Enter The Details For The Inquiry Close Reasons And Description.

4 .Click "Add" to save the information

Note: All inquiries types and Status will be displayed in the inquiry management section when they are added.

step 1.Access the Inventory Section of your GymSmart Interface.

step 2.Inventory provides details about the types of products in the gym, their actual amounts, and product specifics.

step 3. Click below of your Profile Picture

step 4.Select the inventory type, enter the name, status, purchase date, purchase amount, purchase form, and select the staff member responsible for adding the product.

step 5.Click "Add" to save the information.

step 6.Additionally, you have the option to download the inventory report in Excel sheet format.

step 1. Click the below of your Profile Picture.

step 2.Using Filter Fill in all the necessary details based on your filtering criteria

step 1. Access the All Diet Section of your GymSmart Interface.

step 2. Click below of your Profile Picture.

step 3.You can search for a member to assign a diet plan. Select the diet plan and specify the "from" date and "to" date.

step 4.Click "Assign" to assign the plan to the member.

Access the All Diet Section within the Master Diet Plancategory of your GymSmart Interface.

step 2. Click below of your Profile Picture.

step 3.Enter Diet plan name ,Target and Diet plan day.

step 4.click "Add" save Master Diet plan.

step 1. Access the All Diet Section of your GymSmart Interface.

step 2. Click on the member for whose Diet Plan you want to edit.

step 3. Click on and Fill details.

step 4. Click on Update.

step 1. Access the All Workout plan Section of your GymSmart Interface.

step 2. Click below of your Profile Picture.

step 3.You can search for a member to assign a Workout plan. Select the Workout plan and specify the "from" date.

step 4.Click "Assign" to assign the plan to the member.

step 1. Access The All Workout Plan Section Within The "Master Workout plan " category of your GymSmart Interface.

step 2. Click below of your Profile Picture.

step 3.Enter Workout Plan Name,Target, Number of week And Number Of Days per week.

step 4.click "Add" save Master Workout plan.

step 5. Also,You can add day name And Insert a workout related plan.

step 1. Access the All Workout plan Section of your GymSmart Interface.

step 2. Click on the member for whose Workout Plan you want to edit.

step 3. Click on and Fill details.

step 4. Click on Update.

1. Access the Business Dashboard Section of your GymSmart Interface.

2.A business dashboard displays three types of data, including memberships, payment modes, and lead sources.

3.Simply put, the business dashboard showcases the top 3 trending memberships, payment modes, and lead sources on Gymsmart.

4. Additionally, you can select a date range to view the top 3 trending items within that time frame.

step 1. Go to Inquiry Management

step 2. Select The Follow Up Option.

step 3.Click below of your Profile Name.

step 4. Personal Inquiry

• 1. Fill in all details like Mobile no, full name, Alt Mobile no. Email Address, House, Society, select area, city, Date of Birth, And Anniversary Date.

step 5. CST interest.

• 1. Fill in all Detail like select int area, property sub type, int site, budget, purpose of buying, And Apx buying time.

step 6. inquiry Information.

• 1. Fill in all details like select inquiry type, inquiry source, And Next follow-up.

step 7. Follow up.

• 1. Insert an inquiry description.

step 8. Click on submit.

step 1. Click below your Profile Picture.

step 2. Fill In The Information You Want To See Inquiry Like Id, Name, Mobile No, Next Follow Up, Select Inquiry Status, Assign To, Owner To, Inquiry Type, Int Area, Property Subtype, Property Type, Int Site, And Also Select Duration Date

Step 1. Go to follow up

Step 2. You can search and see the details of any Inquiry Name you want to see.

Step 3. Click on the Inquiry Name.

Step 1. Go to follow up

Step 2. Click on choose your file and fill in all detail.

Step 3. Click on import.

Step 1. Go to follow up

Step 2. Select the Inquiry detail you went to download and click on below of filter.

Step 1. Go topending follow up

Step 2. You can search and see the details of any Pending Inquiry Name you want to see.

Step 3. Click on the Inquiry Name.

Step 4. also, you want to see Inquiry status, location and payment information.

Step 5.You Can See All Type Pending Inquiry Like Negotiations, Visited, Appointment, Contacted Re Visited, Re Appointment, Fresh And Cnr.

Step 1. Go to Inquiry Management.

Step 2. Go to all inquiry

Step 3. You can search and see the details of any Pending Inquiry Name you want to see.

Step 4. Click on the Inquiry Name.

Step 5. also, you want to see Inquiry status, location and payment information.

Step 6. You Can See All Type Pending Inquiry Like Negotiations, Visited, Appointment, Contacted, Re Visited, Re Appointment Fresh And Cnr.

Step 7. In All Inquiry You Can See Today's Follow Up Inquiry And Also See Pending Inquiry.

Step 1. Go to Inquiry Management.

Step 2. Select Close Requests options .

Step 3. You can search and see the details of any close requests you want to see.

Step 4. Click on the Inquiry Name.

1. A support ticket is a helpful feature for users to report any issues or problems encountered in the software. Users can create a support ticket to describe and report the issue.

2. Admins aim to resolve issues and provide answers within a 24-hour timeframe.

3.Additionally, the support ticket system allows both administrators and users to engage in a chat-like conversation to address and resolve the reported issues.

step 1.Access the "Intigration" category of your RealtoSmart interface.

step 2. Click On located below your Profile Picture.

step 3. Select a lead option .

step 4. after you can click on logo and enter connection name.

step 5. Click on login.